Unified Contact Center Express (UCCX) Wallboard

Track agent status, CSQ performance, and KPIs in real time.

Equip UCCX Supervisors with Essential Insights

Enable supervisors to monitor performance effectively by tailoring data visibility according to team, agent, CSQ, or resource group. With personalized views on Cisco wallboards, supervisors can access relevant performance metrics and receive alerts when custom performance thresholds are reached.

Stay Updated with Real-Time Agent Status

Monitor live agent activities, including their status on active calls, with our UCCX Real-Time Agent Widget. Supervisors can keep track of agents’ current states and receive insights into key metrics, such as Ring No Answer (RNA) rates versus successfully handled calls.

Focus on the Metrics That Matter Most

Streamline your wallboard to display only the KPIs you care about. Variphy gives you control over the data presented, from historical trends to service-level metrics, allowing for custom views that keep your contact center’s critical data front and center.