Wallboard-DPT offers customizable, real-time dashboards for monitoring UCCX contact center performance, ensuring instant insights into all activities.
Our application simplifies UCCX outbound dialing, giving admins an easy-to-use tool for efficient campaign management and seamless call setup. Enhance productivity with a hassle-free outbound dialing experience.
Automated Skill Adjustment for Optimal CSQ Performance:
Our solution dynamically adjusts agent skills based on supervisor-defined metrics for each CSQ, maximizing efficiency and resource utilization in real time.
Enhancing Your Call Center with Advanced Technology
Contact Center Solutions
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Contact Center Wallboard
Unified Contact Center Express (UCCX) Wallboard Track agent status, CSQ performance, and KPIs in...
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To receive a free consultation, what should I do?
Simply share your required information with us, and we will contact you at the earliest opportunity.
What version is your call center?
For example: "UCSInstall_UCCX_12_5_1_UCOS_12.5.1.11003-511"
What is the call volume and workload of your call center?
On average, we have 5,000 incoming calls and 3,000 outgoing calls per day.
How many CSQs and teams do you have?
For example: **5 teams, with each team having 3 CSQs.**
